FAQ — Frequently Asked Questions

What is AWSY-AI?

AWSY-AI is a multi-experience business AI platform that helps companies create smart AI assistants from their own knowledge.

It combines 3D voice interaction, quiet text chat, meeting intelligence, and AI project planning in one platform — helping your business support customers, guide website visitors, assist teams, summarize meetings, and organize work faster.

Whether you need a website AI concierge, a 3D presenter, a meeting-notes generator, or an AI project planner, AWSY-AI gives your business flexible AI tools built for real business use.

How does Awsy-AI work?

Awsy-AI workflows depend on the service you use. File upload is mainly for the 3D AI and quiet text experiences so customer-facing answers stay aligned with your business knowledge.

By service:

• 3D AI + Text Experience: upload your business content (pricing, services, policies, FAQs) and the assistant answers from that source.
• AI Project Manager: upload or paste a project brief/scope/requirements to generate plans, timelines, owners, and Kanban workflow.
• Note AI: turn meetings and notes into structured summaries, tasks, and minutes.
• Website integration is available for 3D AI and Text Experience; Project Manager and Note AI run inside the platform.
• All experiences support multilingual use, including Arabic, English, and 80+ languages where applicable.

Do I need to tell Awsy-AI its role?

No. Any file you upload is enough for Awsy-AI to understand the role, tone, and context automatically — no extra prompts.

For example:

• Price list or catalog → sales agent who explains products, services, and prices.
• Company policies or procedures → guide or trainer who explains rules and steps clearly.
• HR tasks, open roles, or onboarding documents → HR representative who clarifies requirements and policies.
• Project brief, scope, or requirements → project planner that builds tasks, milestones, owners, and a Kanban board.

Do I need technical skills or integrations?

No custom development is required.

Run experiences directly inside Awsy-AI. Only the 3D avatar and text chat offer optional website embedding with a snippet.

We manage hosting, multi-language, and token tracking automatically.

Can I embed Awsy-AI into my website?

Yes for the customer-facing experiences. Add your allowed domain, copy the signed snippet, and paste it before </body>.

Visitors can launch a 3D avatar or quiet text chat that answers from your uploaded file. Project Manager and Meeting Notes stay inside Awsy-AI.

Sessions are tenant-isolated and usage is billed to your token balance automatically.

What languages does Awsy-AI support?

Awsy-AI supports 80+ languages for understanding and responding.

Examples:

• Upload a file in Arabic → Awsy-AI can answer clients in English, Turkish, French, etc.
• Upload a file in English → Awsy-AI can answer clients in Arabic, German, Spanish, and more.
• The AI automatically adapts to the visitor’s language without multiple documents.

What are the main use cases?

Businesses use Awsy-AI for:

• AI customer support on your website (text or 3D avatar).
• AI sales assistant answering from your knowledge on the website (text or 3D avatar).
• 3D AI receptionist for visitors with text fallback.
• Public-facing FAQs with real AI reasoning.
• AI Notes: meeting summaries and action items (platform only).
• AI Project Manager: tasks, progress visibility, structured project updates (platform only).
• Internal knowledge assistant for employees (text or 3D via console or embed).

How does the free 1-day signup trial work?

New workspaces receive a one-time free trial: 25K tokens valid for 1 day. The free allotment disappears after 24 hours or sooner if the workspace becomes inactive.

If you need more time, you can also buy the optional low-cost 3-day Try Package. During either window, you can:

• Upload your file
• Test the 3D AI presenter
• Use quiet AI chat
• Generate AI notes
• See how Awsy-AI understands your content and interacts with your team

How is my data protected?

Your uploaded file stays in your private tenant. Awsy-AI uses it only to serve your assistant and does not share it with other users.

You can update or delete your content anytime from your console.

Why use Awsy-AI instead of a normal chatbot?

Because normal chatbots can only text and often guess answers. Awsy-AI provides:

• 3D visual presentation
• Voice + text experiences
• True file-based accuracy
• Multilingual understanding
• Structured meeting notes
• AI Project Manager for structured execution