Service & info desks
Let visitors type policy or pricing questions while staff multitask.
- Great for libraries, coworking spaces, and show floors.
- Chat summaries include every answer plus consented contacts.
Text Concierge
Quiet, accurate chat trained on your documents
Use inside Awsy-AI or embed on your website to deliver instant written answers that mirror your policies, pricing, and offers — without inventing details.
- Same knowledge as the voice avatar, but 100% text
- Supports 50+ languages with auto-detected replies
- Consent-aware contact capture and exportable transcripts
No-code setup
Upload logo, optional intro video, and your instruction file to define the role and tone.
Session control
Start, pause, resume, or end conversations from the dashboard.
One source of truth
Every reply cites your file — perfect for policy, support, or sales guidance.
Use cases
Use the chat console where microphones aren’t allowed. Answers stay aligned with the same instruction file and consent process.
Support queues
Handle FAQs while the team joins only when human help is needed.
- Escalate with the full conversation summary.
- Collect contact info and consent during the chat.
Sales desks and showrooms
Handle specs, pricing, bundles, and availability without waiting for a rep.
- Grounded answers based on your uploaded catalog or price list.
- Auto-detects language so international visitors get instant help.
- Summaries capture what was asked, what was offered, and consented contacts.
Policy and compliance desks
Explain procedures, rules, and eligibility with precise, file-aligned messaging.
- Great for HR, finance, IT, and campus policy desks.
- Keeps answers consistent across teams and shifts.
- Supports pauses/resumes without losing context.
- Exports a summary of every question and answer for audit trails.
Text desk — setup & daily use
What it does
All the logic of the voice avatar without audio.
Users type questions; the AI responds in the same language.
Behaves like:
- Online receptionist
- Sales chat
- Policy / FAQ assistant
- Support bot powered by your file
Setup
- Upload your logo (locked after upload).
- Upload optional intro video for the interface.
- Upload or replace your instruction file anytime to refresh behavior.
Run a chat session
Use the same controls as voice:
Start
Open the chat; AI replies in the user’s language.
Stop Listening
Pause accepting new questions.
Resume
Continue the same session.
End
Close the conversation and move to summary.
Summaries & consent
After End, press “Summarize & Download”, choose an output language, and export the transcript summary.
Contact capture follows the same consent-first pattern as voice.