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Terms of Service

Last updated: July 8, 2024

1. Introduction

These Terms of Service (the "Terms") govern the access to and use of the awsy-ai platform located at https://awsy-ai.com and related applications, documentation, and services (collectively, the "Services"). The Services are provided by ALKAWTHER E-TİCARET BİLGİSAYAR PROGRAMLAMA TİCARET LİMİTED ŞİRKETİ, doing business as awsy-ai.com, a company established under the laws of the Republic of Türkiye with its registered office at BAŞAK MAH. ABDÜLHAMİTHAN CAD. BAŞAKŞEHİR/ İSTANBUL ("awsy-ai", "we", "us", or "our").

You can reach us by email at info@awsy-ai.com or by phone at +90 539 682 31 02. Unless a separate written agreement states otherwise, our primary support channel is email and we respond within two (2) business days, Monday through Friday, excluding Turkish public holidays.

By creating an account, subscribing to a plan, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you are accessing the Services on behalf of a legal entity, you confirm that you have authority to bind that entity to these Terms, and "you" will refer to both the individual and the entity.

2. Overview of the Services

The Services provide a hosted environment where you can configure the awsy-ai assistant for your organization, upload a single approved knowledge file, and deliver automated responses across supported channels using artificial intelligence. The Services are designed for businesses to support their own audiences and are not a development toolkit or marketplace for resale to third parties.

We continuously iterate on the Services and may add, remove, or modify components at any time to improve stability, security, usability, or compliance. Material changes that materially reduce core functionality will be communicated to account owners through the email address on file or through in-product notifications.

Each subscription includes hosted access to a single awsy-ai assistant tenant, Paddle-managed billing, and email-based product support. We do not provide custom development, bespoke integrations, or guaranteed uptime commitments unless expressly agreed in a separate written contract.

  • Configuring tenant branding, availability, and response behavior for the awsy-ai assistant;
  • Uploading and replacing the knowledge file that informs assistant responses;
  • Monitoring usage metrics, quota consumption, and subscription status within the awsy-ai dashboard;
  • Managing authorized tenant users and their roles within the workspace.

3. Account Registration and Tenant Responsibilities

You must provide accurate, current, and complete information when creating or administering an account. Each tenant is responsible for all activities that occur under its credentials, including the acts and omissions of its authorized users, contractors, and any representatives acting on its behalf.

You agree to maintain the confidentiality of login credentials, API keys, and authentication mechanisms issued for your tenant. You will promptly notify us if you suspect unauthorized access to your account or any security incident impacting the Services so that we can investigate and mitigate potential harm.

  • Maintaining and enforcing appropriate access controls, user permissions, and least-privilege practices;
  • Ensuring that your users comply with these Terms, applicable law, and the policies of OpenAI and Google;
  • Backing up any configurations or content you require for business continuity outside of the Services;
  • Providing accurate billing, tax, and contact information at all times and updating it without delay.

4. Subscription Plans, Trials, and Payments

Paid access to the Services is billed through our payments partner Paddle, which acts as the merchant of record for all subscriptions and is responsible for calculating, collecting, and remitting applicable taxes worldwide. Plan fees, usage-based charges, taxes, and applicable currency conversions will be processed pursuant to Paddle's terms, and you authorize Paddle to automatically charge the payment method associated with your account.

By upgrading, downgrading, or renewing a subscription, you agree to the pricing, features, and billing cadence presented at checkout. Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle until cancelled. You may cancel through the billing portal at any time; cancellations take effect at the end of the current paid term.

Each paid subscription includes a monthly allowance of one million (1,000,000) tokens that is granted on the first day of your billing cycle. The monthly allowance expires at the end of that cycle and does not roll into future months. Any top-up packages you purchase add to a separate balance that carries forward while your subscription remains active; unused top-up tokens lapse when the subscription ends.

If you upgrade or downgrade during a billing month we preserve the remaining days of your current cycle and keep the unspent portion of that month’s one-million-token allowance available until the cycle ends. The regular 1M monthly grant begins on the first day of the next cycle and does not stack with a mid-cycle change. Top-up packages are available only while a recurring subscription is active, are consumed after the monthly allowance, and carry forward as long as the subscription stays active. When you confirm a new recurring plan we automatically schedule the previous recurring plan to cancel at the end of its paid term so you are not double-charged, and any unused time or allowance from the three-day "I want to try first" package rolls into your first paid cycle.

The three-day "I want to try first" package may be purchased once per tenant. After you activate any recurring plan you may not return to the trial package unless that plan is cancelled and the paid term has fully elapsed.

All payments are non-refundable once any quota, credit, or portion of the Services has been used in the applicable billing period, except where mandatory law requires a different outcome. Paddle will honor mandatory consumer protections, including any cooling-off or withdrawal rights that apply in your jurisdiction (for example, the 14-day withdrawal right for certain EU/UK digital services when no usage has occurred). You are responsible for all taxes, duties, and government assessments associated with your purchase, and failure to maintain a valid payment method or to pay invoices when due may result in suspension or termination of the Services.

To request a refund under a statutory right or Paddle's buyer protection program, follow the link provided in your Paddle receipt or contact Paddle support at help@paddle.com within the applicable timeframe. Include your Paddle order number and details about your request so that Paddle can evaluate it under their policies.

Paddle.com Market Limited (company number 08172165) operates as our merchant of record for customers in the United Kingdom and European Economic Area and can be reached at 70 Wilson Street, London, EC2A 2DB, United Kingdom. Paddle.com Inc. serves customers in the United States and Canada from 3811 Valley Centre Drive, Suite 101, San Diego, CA 92130, USA. Your receipts will identify the Paddle entity responsible for your transaction and provide localized tax registration numbers where required.

  • Keeping payment instruments valid and authorized for recurring billing;
  • Reviewing Paddle receipts and statements for accuracy and notifying us or Paddle of discrepancies within ten (10) days;
  • Submitting refund or cancellation requests through Paddle using the order receipt link or by emailing help@paddle.com when statutory rights apply;
  • Paying all charges in the currency and by the deadline specified during checkout;
  • Acknowledging that filing chargebacks or disputes without a factual basis may lead to immediate account suspension.

5. Third-Party Platforms and Dependencies

The Services rely on third-party infrastructure, models, and APIs—most notably services provided by OpenAI and Google Cloud for speech, text, and storage capabilities. Your use of those third-party services is subject to their respective terms, policies, usage limits, and privacy practices, and you agree to comply with them in addition to these Terms.

We do not control third-party providers and cannot guarantee their availability, outputs, accuracy, latency, or security. Scheduled maintenance, unscheduled downtime, regressions, quota restrictions, or changes introduced by third parties may impact the Services. We disclaim all responsibility for losses or damages arising from third-party outages, updates, pricing changes, or content generated by external systems.

  • You remain solely responsible for reviewing and honoring OpenAI and Google usage policies, including restrictions on sensitive data and prohibited applications;
  • We may temporarily or permanently disable integrations that jeopardize security, violate third-party terms, or expose us to regulatory risk;
  • You must not attempt to create or use unauthorized connections, scripts, or credentials for third-party services outside the integrations provided within the Services;
  • Any data exported to, processed by, or stored with third-party services is governed exclusively by those providers' agreements.

6. Acceptable Use and Prohibited Conduct

You and your users must use the Services responsibly and in compliance with all applicable laws of Türkiye and other relevant jurisdictions, as well as industry standards and the platform policies of OpenAI and Google. You are solely liable for the content you submit to or generate with the Services and for ensuring that downstream usage complies with these Terms.

You agree not to misuse the Services or enable anyone else to do so. The Services are provided to support your own organization; you may not offer the Services to third parties as a managed service, developer toolkit, or resale product.

  • Attempting to breach, probe, or circumvent security controls or rate limits;
  • Introducing malware, backdoors, or other malicious code;
  • Reverse engineering or otherwise seeking to extract source code, trade secrets, or proprietary data from the Services;
  • Impersonating any person or entity, or misrepresenting your affiliation with a person or entity;
  • Processing or transmitting personal data in violation of applicable privacy or data protection laws;
  • Using the Services for surveillance, autonomous weapons, discriminatory decision-making, or any other prohibited AI use case under OpenAI or Google policies;
  • Offering, sublicensing, white-labeling, or reselling the Services or their outputs to third parties without our prior written consent.

7. Customer Data, Privacy, and Security

"Customer Data" means information, prompts, files, logs, conversations, audio, video, or other content that you or your users submit to the Services. You retain all rights in Customer Data and grant us a limited license to host, process, store, transmit, and analyze Customer Data solely to provide and improve the Services, comply with applicable law, and enforce these Terms.

The Services maintain only the most recently uploaded knowledge file for each tenant and automatically replace prior uploads. Conversation prompts, responses, and metadata generated by your end users are relayed to OpenAI and Google for processing and are not retained on awsy-ai servers after a session ends. You acknowledge that we are not an archival or records-management solution and that you must not upload files containing personal data, payment information, legal documents, identification cards, or other sensitive content that you are unwilling to share with your audience. The Services are intended for business knowledge such as course outlines, service descriptions, frequently asked questions, and other information you are comfortable making publicly accessible to your audience.

Transcripts or summaries that you request are generated for immediate delivery to you and are removed from our systems after delivery. Third-party providers such as OpenAI and Google may store or process the information you submit according to their own policies, and you are responsible for reviewing those policies before submitting any content.

We implement administrative, technical, and physical safeguards designed to protect Customer Data, but no system is guaranteed secure. You must evaluate whether the Services meet your regulatory and contractual requirements before submitting any information.

  • You are responsible for providing required notices and obtaining consents from data subjects;
  • You must ensure that you have the right to upload Customer Data and that it is lawful to make it available to the audiences you serve;
  • You understand and accept that uploading a new knowledge file deletes previous versions stored within the Services, and you will keep independent backups as needed;
  • You will not submit personal health information, payment card data, or other sensitive or confidential data unless we have confirmed in writing that we can support the applicable compliance obligations;
  • If you believe Customer Data has been compromised, you will notify us promptly with sufficient detail to investigate;
  • You are responsible for downloading any conversation outputs you need because they are not stored within the Services after delivery.

8. Intellectual Property and Feedback

We and our licensors own and reserve all right, title, and interest in and to the Services, including all software, workflows, interfaces, templates, documentation, branding, and derivative works. Except for the limited licenses explicitly granted in these Terms, nothing transfers to you any ownership or intellectual property rights in the Services or our trademarks.

You may provide feedback, suggestions, or ideas to improve the Services. By doing so, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

9. Service Availability, Modifications, and Support

We strive to keep the Services available and performant, but we do not guarantee uninterrupted or error-free operation. The Services depend on networks, hosting providers, and third-party platforms such as OpenAI and Google Cloud; maintenance windows, outages, policy changes, or degraded performance from these providers may result in delays, throttling, data loss, or outages beyond our control.

We may release updates, hotfixes, or changes to user interfaces and APIs without advance notice. Certain updates may require you to take action, including updating SDKs, reviewing permission scopes, or reconfiguring integrations. Our support commitments are limited to the plan level you purchase, and we do not provide on-call or emergency support unless expressly stated in a separate written agreement.

  • We are not liable for losses arising from downtime, delays, corrupted data, failed transmissions, or service degradation caused by third parties;
  • Beta, preview, or early-access features are provided "as is" without any warranties or service-level commitments;
  • We may migrate or deprecate features that are obsolete, insecure, or incompatible with updated third-party requirements;
  • You are responsible for maintaining redundant workflows and disaster recovery procedures appropriate for your business.

10. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUTPUTS FROM AI MODELS WILL BE RELIABLE, ERROR-FREE, OR APPROPRIATE FOR YOUR USE CASE.

Because the awsy-ai assistant is powered by artificial intelligence, it may generate incorrect, misleading, offensive, or otherwise unexpected responses. You agree that we do not control every answer the assistant provides, that we are not responsible for any mistakes or omissions in those outputs, and that tenants must review and validate responses before relying on or sharing them with end users.

IN NO EVENT WILL WE, OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, DATA LOSS, OR SUBSTITUTE GOODS OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID FOR THE SERVICES DURING THE BILLING PERIOD IN WHICH THE EVENT GIVING RISE TO THE CLAIM OCCURRED.

  • Certain jurisdictions do not allow the exclusion of implied warranties or limitation of liability for consequential damages; in those cases, the above limitations apply to the greatest extent permitted by law;
  • No advice or information, whether oral or written, obtained from us or through the Services creates any warranty or representation not expressly stated in these Terms;
  • You acknowledge that AI-generated content may be inaccurate, biased, or incomplete and that you must independently validate outputs before relying on them.

11. Indemnification

You will indemnify, defend, and hold harmless us and our officers, directors, employees, agents, and affiliates from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) Customer Data or content you process, distribute, or generate; (c) your breach of these Terms or violation of applicable law; or (d) any dispute between you and a third party, including your own customers or end users.

12. Suspension and Termination

We may suspend or terminate your access to the Services immediately if we believe, in our sole discretion, that you have violated these Terms, engaged in fraudulent or illegal activity, failed to pay amounts due, or created a risk of harm or liability for us or others. We will make reasonable efforts to notify you of the reason for suspension unless we are prohibited from doing so by law or if doing so would compromise an investigation.

You may terminate your account at any time by following the instructions within the Services or by contacting our support team. Upon termination, your license to use the Services ends, and you must cease all use. We may retain backups or logs for a period of time as required by law or our legitimate business purposes.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved exclusively by the competent courts and enforcement offices of Istanbul (Central) in Türkiye, and you consent to personal jurisdiction and venue in those courts. Notwithstanding the foregoing, we may seek injunctive or equitable relief in any jurisdiction to protect our intellectual property or confidential information.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Services, applicable law, or business practices. When we make material updates, we will post the revised Terms and update the "Last updated" date at the top of this page. We may also notify account owners via email or in-product messaging.

Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription before the effective date.

15. Contact Information

If you have questions about the Services or these Terms, please contact our support team using the contact channels listed in the application dashboard or email us at info@awsy-ai.com. You may also write to us at BAŞAK MAH. ABDÜLHAMİTHAN CAD. BAŞAKŞEHİR/ İSTANBUL or call +90 539 682 31 02 during standard business hours (09:00–17:00 TRT, Monday through Friday, excluding public holidays).

For billing disputes or statutory refund requests, you can contact Paddle directly through the link in your receipt or at help@paddle.com. For notices that are required to be in writing, you agree that email satisfies the requirement so long as we send it to the email address associated with your account.